Shipping

• Ships from: our studio in Warsaw, Poland (EU) — no customs within the EU.
• Production time: standard orders 1–2 business days; personalized orders 3–5 business days (each engraving is made to order).
• Delivery: standard courier 3–5 business days across the EU. Costs are calculated at checkout. Free shipping on orders over €99.
• Tracking: you’ll receive a tracking number by e-mail the moment your parcel leaves the studio.

Returns

Non-personalized products — 30 days

Changed your mind? You have 30 days from delivery to return any non-personalized product, no questions asked. The item should be unused and in its original condition. E-mail [email protected] and we’ll send you return instructions. Refund goes back to your original payment method within 14 days of receiving the return.

Personalized products

Engraved cases are made just for you, so they can’t be returned for a change of mind (EU law, Art. 16(c) of Directive 2011/83/EU). But if anything is wrong with your personalized case — a defect, a mistake on our side — we’ll fix it: repair, remake or refund. That’s our promise and your statutory right (2-year warranty for conformity).

Damaged in transit?

Take a photo of the parcel and the product, send it to us within 7 days of delivery — we’ll ship a replacement right away.

30-day money-back guarantee

Every non-personalized Pillac is covered by our 30-day money-back guarantee. If it’s not the small daily joy we promised — send it back.